1. Processing Time
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Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
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Order Confirmation: Once your order is placed, you will receive an email confirmation. When your order has shipped, you will receive an email with tracking information.
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2. Shipping Rates & Delivery Estimates
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Domestic Shipping (Within SA):
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Standard Shipping: 3-7 business days
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Express Shipping: 1-3 business days
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International Shipping:
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Not Yet Offered
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Shipping rates are calculated at checkout based on the weight of your order and your location.
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3. Shipping Carriers
We use reliable shipping carriers such as Pudo, The Courier Guy, Aramex to ensure your order arrives safely and on time.
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4. Shipping Destinations
We currently ship to addresses within South Africa.
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5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier's website.
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6. Shipping Restrictions
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We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. Please provide a valid street address for delivery.
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Some products may have additional restrictions due to local laws and regulations.
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7. Delays
While we strive to deliver your order within the estimated delivery time, please note that delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays. Simple Skin is not responsible for delays caused by the shipping carrier or customs clearance.
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8. Damaged or Lost Packages
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Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the damaged items and packaging. We will work with you to resolve the issue.
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Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package or provide a replacement if necessary.
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9. International Customs & Duties
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Customs Fees: International orders may be subject to customs fees, import taxes, or other charges imposed by your country’s customs department. These fees are the responsibility of the recipient.
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Customs Delays: Customs processing may cause delays beyond our control. Please allow additional time for international deliveries.
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10. Returns & Exchanges
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Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in the same condition as received.
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Proof of Purchase: You must provide proof of purchase (order number or receipt) for all returns.
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Contact Us: Before returning any items, please contact our customer service team at info@simpleskin.co.za to initiate the return process.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, damaged item).
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Packaging: Please ensure that the product is securely packaged to prevent damage during return shipping.
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Refund Method: Once your return is received and inspected, we will process a refund to the original payment method used for the purchase.
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Processing Time: Refunds may take 5-7 business days to appear in your account, depending on your financial institution.
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Exchange Option: We currently do not offer exchanges. If you need a different product, please return the original item(s) for a refund and place a new order.
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Final Sale Items: Certain items, such as gift cards and clearance items, are non-returnable and non-refundable.
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Damaged Products: If your order arrives damaged or if we made an error with your order, please contact us immediately for assistance. We will replace the item(s) or provide a full refund.
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Thank you for choosing Simple Skin. We appreciate your business and are committed to providing you with high-quality, natural skincare products.